Last updated: [1st November 2025]
Fuel2U (“Fuel2U”, “we”, “us”, “our”) is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

This policy explains how we collect, use, store and protect your personal information.

Fuel2U is the Data Controller of all personal information processed through our website, booking systems, mobile applications and membership platform.

We collect and process the following:

• Name
   
• Address
   
• Email address
   
• Phone number
   

• Vehicle registration
   
• Fuel type
   
• Location for delivery
   
• Fleet vehicle lists (for business customers)
   

• Payment card details (processed securely via third-party provider)
   
• Billing address
  Fuel2U does not store full card numbers.
   

• IP address
   
• Browser information
   
• Cookies and analytics
   
• Service history and booking data
   

• Delivery notes
   
• Membership preferences
   
• Fuel records
   

We use your data for:

• Delivering fuel to the correct vehicle and address
   
• Processing bookings and payments
   
• Managing memberships
   
• Safety, compliance, and operational reasons
   
• Customer support and communication
   
• Service improvement and analytics
   
• Fraud prevention
   

We will never sell your data to third parties.

We process your data under:

• Contractual obligation (fuel delivery, membership, fleet agreements)
   
• Legitimate interest (safety, fraud prevention, service improvement)
   
• Legal obligation (fuel storage and transport compliance, accounting)
   
• Consent (marketing communications)
   

We may share your data with:

• Payment processors
   
• ORYX (fuel partner) for supply chain compliance
   
• IT service providers
   
• Regulatory bodies (if legally required)
   
• Compliance and safety contractors
   

All partners operate under GDPR-compliant agreements.

We store data only for as long as needed:

• Membership data: while active + 6 years
   
• Delivery records: 7 years (legal requirement)
   
• Payment records: 7 years
   
• CCTV/logistics data: up to 30 days unless required for investigation
   

You have the right to:

• Access your data
   
• Correct inaccurate data
   
• Request deletion (where legally permitted)
   
• Restrict processing
   
• Data portability
   
• Withdraw consent
   
• Complain to the ICO
   

We use encrypted systems, secure servers, and restricted-access data storage.
All staff are trained in data protection handling.

Fuel2U - Email: info@fuel2u.co.uk