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1. Fuel2U Privacy Policy (UK GDPR Compliant)

Last updated: [1st November 2025]
Fuel2U (“Fuel2U”, “we”, “us”, “our”) is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

This policy explains how we collect, use, store and protect your personal information.

1. Data Controller

Fuel2U is the Data Controller of all personal information processed through our website, booking systems, mobile applications and membership platform.

2. Information We Collect

We collect and process the following:

A. Personal Identification Information

Name
Address
Email address
Phone number

B. Vehicle Information

Vehicle registration
Fuel type
Location for delivery
Fleet vehicle lists (for business customers)

C. Payment Information

Payment card details (processed securely via third-party provider)
Billing address
Fuel2U does not store full card numbers.

D. Usage & Technical Data

IP address
Browser information
Cookies and analytics
Service history and booking data

E. Operational Data

Delivery notes
Membership preferences
Fuel records

3. How We Use Your Data

We use your data for:

Delivering fuel to the correct vehicle and address
Processing bookings and payments
Managing memberships
Safety, compliance, and operational reasons
Customer support and communication
Service improvement and analytics
Fraud prevention

We will never sell your data to third parties.

4. Legal Basis for Processing

We process your data under:

Contractual obligation (fuel delivery, membership, fleet agreements)
Legitimate interest (safety, fraud prevention, service improvement)
Legal obligation (fuel storage and transport compliance, accounting)
Consent (marketing communications)

5. Data Sharing

We may share your data with:

Payment processors
ORYX (fuel partner) for supply chain compliance
IT service providers
Regulatory bodies (if legally required)
Compliance and safety contractors

All partners operate under GDPR-compliant agreements.

6. Data Retention

We store data only for as long as needed:

Membership data: while active + 6 years
Delivery records: 7 years (legal requirement)
Payment records: 7 years
CCTV/logistics data: up to 30 days unless required for investigation

7. Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion (where legally permitted)
Restrict processing
Data portability
Withdraw consent
Complain to the ICO

8. Security

We use encrypted systems, secure servers, and restricted-access data storage.
All staff are trained in data protection handling.

9. Contact Us

Fuel2U - Email: info@fuel2u.co.uk